The Support Team can answer questions for various topics, such as technical issues and bugs, questions about analytics tools, feature requests, and more. You can reach our support team by using the support form, which is available from any page in the application. To contact our support team, follow these steps:

1. Create a support request clicking “Need Support?” on the navigation bar or in the footer. This will redirect you to the User Support Request Form.

2. Complete the required fields, indicated with an asterisk

3. Choose the appropriate option under "Request Type" to route the request

• General Feedback - Provide Data Hub site feedback
• Technical - Report bugs or other technical problems
• Feature Request - Provide new feature suggestions
• Engagement - Request a RADx Data Hub training, presentation, or demonstration
• Workbench Support - Request help on the Analytics Workbench
4. Under “Request Title,” briefly describe the request
5. Provide specific details about the request under “Request Details”
6. Click “Submit” to complete the support request. You will receive an automated email confirming the Support Team received the request. This will include the ticket number and any further instructions. Soon after submission, a member of the Support Team will contact you with further questions or possible resolutions.